Refund Policy

24-7 Real Deal

We understand that online purchases may not always meet expectations, and we are committed to providing a clear and transparent return, refund, and exchange process. We request you to carefully review product details before placing your order.

Wrong Item / Damaged Product / Incomplete Product

If you receive a damaged product, wrong item, or incomplete product, we offer the following resolutions:

  • Replacement with the correct product

  • Exchange for an alternative product of equal value

  • Full refund for prepaid orders

How to Initiate a Request

To request a return or exchange under these circumstances, you must:

  • Notify us within 24 hours of receiving the product by emailing support@24-7realdeals.com

  • Provide clear photographs and an unboxing video showing the damage or issue

  • Requests raised after 24 hours may not be accepted

Once your request is received, we will arrange a return pickup. The returned product will undergo a detailed quality inspection by our trained team, with photo and video documentation.

If the inspection confirms that the issue is our responsibility and the product is unused, unaltered, and in original packaging, we will proceed with the exchange or refund.

For incomplete products, missing parts will be shipped after verification.

Didn’t Like the Product / Quality Expectations / Size Issue / Changed Mind / No Longer Required

We make every effort to ensure high product quality. However:

  • Slight variations in color, texture, or finish may occur

  • Screen displays may affect color accuracy

  • Handmade or artistic products may have natural variations

We provide detailed product descriptions to help customers make informed choices.
If the product delivered is correct and undamaged, returns or replacements are not accepted for reasons such as personal preference or change of mind.

Floating Frame Canvas Products

For canvas paintings with floating frames, minor corner misalignment may occur during transit or unboxing. These frames are adjustable and can be gently reshaped back to their original form.

Refunds

Prepaid Orders

  • Refunds are processed to the original payment method

  • Refund timelines: 5–7 working days, depending on your bank

Cash-on-Delivery (COD) Orders

  • COD refunds are issued as 24-7 Real Deal Wallet cashback

  • Wallet cashback is non-transferable, non-refundable, and redeemable only on https://www.24-7realdeals.com

  • By placing a COD order, you agree to this refund method

Shipping Charges

  • Original shipping charges are non-refundable

Product Condition (Eligible Returns Only)

Returned products must be:

  • Unused, unwashed, and unaltered

  • Free from damage

  • In original packaging with all tags, accessories, and branded boxes intact

Exchanges

If you wish to exchange a product:

  • Customers bear the pickup charges for the original product and shipping charges for the replacement

  • The returned product will undergo a quality inspection

  • Replacement is dispatched only if the product is unused and undamaged

  • If new damage is found, applicable charges must be paid before the exchange is processed

Order Cancellation

  • Orders can be canceled within 24 hours of placement at no extra cost

  • Cancel via “My Account → Orders” or email support@24-7realdeals.com

  • Orders that have entered processing cannot be canceled

Exclusions

This policy does not apply to:

  • Furniture items (tables, chairs, etc.)

  • Hand-painted artworks

  • Custom-made products

These items are final sale and non-returnable.
For hand-painted products, cancellations must be made within 24 hours of order placement.

Custom Product Orders

Custom products are made specifically as per customer requirements and are:

  • Non-refundable

  • Non-cancelable

  • Non-exchangeable

They may only be replaced if the product received is incorrect or damaged.

Customers are responsible for:

  • Providing accurate customization details

  • Approving digital or physical proofs before production

Cash-on-Delivery (COD) is not available for custom orders.